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Alcatel One Touch Idol Mini Problem solving E-mail and messaging

Alcatel One Touch Idol Mini
Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 1

Need help configuring your e-mail account on your device?

  • Follow the instructions below.

Tutorial: E-mail manual configuration

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 2

Need help setting up your device for MMS messaging?

  • You’ll need to configure the APN settings for MMS. Follow the instructions below.

Tutorial: MMS manual configuration

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 3

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel One Touch Idol Mini will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 4

Have you checked your mobile internet connection?

  • If there are problems with mobile internet, that might be the reason behind issues with other services, such as e-mail.
  • Open your mobile browser and check for example http://salt.ch
  • If this fails, follow the instructions below on setting up your mobile internet correctly.

Tutorial: Internet manual configuration

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 5

Did you check your e-mail settings?

  • If you experience error reports using e-mail, please follow the instructions below on correctly setting up your e-mail account.

Tutorial: E-mail manual configuration

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 6

What if mobile internet works and settings are correct?

  • If your mobile internet connection works, and you have followed the instructions on setting up your e-mail account, but you’re still getting error reports, it might be to do with your e-mail provider’s service.
  • If so, we suggest to get in touch with your e-mail provider for more detailed support.
Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 7

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 8

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel One Touch Idol Mini - Problem solving - E-mail and messaging - Step 9

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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