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Alcatel One Touch Idol Mini Problem solving Touchscreen and buttons

Alcatel One Touch Idol Mini
Alcatel One Touch Idol Mini - Problem solving - Touchscreen and buttons - Step 1

Zero response when touching the screen and/or keys?

  • Your device is possibly suffering from a hardware failure.
  • But before you submit your device for repair, please do check the following options for resolving this issue, to rule out other options.
Alcatel One Touch Idol Mini - Problem solving - Touchscreen and buttons - Step 2

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel One Touch Idol Mini will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel One Touch Idol Mini - Problem solving - Touchscreen and buttons - Step 3

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel One Touch Idol Mini - Problem solving - Touchscreen and buttons - Step 4

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel One Touch Idol Mini - Problem solving - Touchscreen and buttons - Step 5

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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