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Alcatel One Touch Idol Mini Problem solving WiFi and Bluetooth

Alcatel One Touch Idol Mini
Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 1

Need help setting up your device for using internet via WiFi?

  • If you want to know how to connect with a WiFi network for use of mobile internet, please consult the instructions below.

Tutorial: WiFi configuration

Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 2

Need help pairing with another Bluetooth device?

  • To pair with a Bluetooth device such as a portable speaker, follow the instructions below.

Tutorial: Bluetooth connecting devices

Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 3

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel One Touch Idol Mini will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 4

Having trouble ‘finding’ your device via Bluetooth?

  • To connect via Bluetooth you need to ensure that your device is ‘visible’ first.
  • Go to Settings > Connections > Bluetooth and check your device’s status.
Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 5

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 6

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel One Touch Idol Mini - Problem solving - WiFi and Bluetooth - Step 7

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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