Alcatel One Touch Pop C3 Problem solving Device frozen and crashes

Problems unlocking your Android device?

• If you’ve made too many pattern attempts or forgotten your PIN or password, you can try other methods to unlock your Android device. See below for options and instructions.

Link: Unlocking your Android device

Have you tried a soft reset?

• Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel One Touch Pop C3 will be rebooted.
• Follow the instructions below.

Tutorial: How to perform a soft reset

Have you installed the latest software update?

• Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Have you performed a factory reset?

• If the previous steps have not fixed the issue, try a factory reset.
• Be careful: a factory reset removes data such as photos and messages from your device.
• Follow the instructions below.

Tutorial: How to perform a factory reset

None of the above solved my problem.

• We recommend you try and click on one of the options below.
• You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
  Salt Store
  Repair
  Google