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Alcatel One Touch Pop C3 Problem solving Sound and volume

Alcatel One Touch Pop C3
Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 1

Need help how to configure your sound settings?

  • You can control the settings for all sound related topics by going to Settings > Device > Sound.
Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 2

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel One Touch Pop C3 will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 3

Do you have issues using a portable speaker?

  • If you fail to get sound out of your portable (Bluetooth) speaker, you might need to re-connect it.
  • To pair with a Bluetooth device such as a portable speaker, follow the instructions below.

Tutorial: Bluetooth connecting devices

Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 4

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 5

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel One Touch Pop C3 - Problem solving - Sound and volume - Step 6

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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