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Alcatel Pixi 3 (3.5) Problem solving Calls and contacts

Alcatel Pixi 3 (3.5)
Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 1

Issues regarding making and/or receiving calls?

  • If you have issues with making or receiving calls, you might be suffering from bad network coverage. This is most likely as a result of your location, for example a garage or concrete building. See whether a change of location helps.
  • If a change of location doesn’t help, check the network coverage in your area.

Link: Network coverage map

Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 2

Do you want to change the order in which your contacts are displayed?

  • You can sort by first name (default setting) or last name. You can change this manually via Contacts > Settings > Contacts > Sort by
Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 3

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel Pixi 3 will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 4

Issues regarding network reception?

  • If your device fails to connect with the Salt network, we recommend you try to connect manually.
  • Note: your device should automatically connect to the Salt network. If manual mode works, but automatic doesn’t, contact customer service.

Tutorial: Manual network selection

Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 5

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 6

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel Pixi 3 (3.5) - Problem solving - Calls and contacts - Step 7

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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