You have selected

Alcatel Pixi 3 (3.5) Alcatel Pixi 3 (3.5)

Switch device

Alcatel Pixi 3 (3.5) Problem solving Touchscreen and buttons

Alcatel Pixi 3 (3.5)
Alcatel Pixi 3 (3.5) - Problem solving - Touchscreen and buttons - Step 1

Zero response when touching the screen and/or keys?

  • Your device is possibly suffering from a hardware failure.
  • But before you submit your device for repair, please do check the following options for resolving this issue, to rule out other options.
Alcatel Pixi 3 (3.5) - Problem solving - Touchscreen and buttons - Step 2

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel Pixi 3 will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel Pixi 3 (3.5) - Problem solving - Touchscreen and buttons - Step 3

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel Pixi 3 (3.5) - Problem solving - Touchscreen and buttons - Step 4

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel Pixi 3 (3.5) - Problem solving - Touchscreen and buttons - Step 5

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
Back Step 1 of 5 Next