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Alcatel Pixi 3 (3.5) Problem solving WiFi and Bluetooth

Alcatel Pixi 3 (3.5)
Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 1

Need help setting up your device for using internet via WiFi?

  • If you want to know how to connect with a WiFi network for use of mobile internet, please consult the instructions below.

Tutorial: WiFi configuration

Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 2

Need help pairing with another Bluetooth device?

  • To pair with a Bluetooth device such as a portable speaker, follow the instructions below.

Tutorial: Bluetooth connecting devices

Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 3

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Alcatel Pixi 3 will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 4

Having trouble ‘finding’ your device via Bluetooth?

  • To connect via Bluetooth you need to ensure that your device is ‘visible’ first.
  • Go to Settings > Connections > Bluetooth and check your device’s status.
Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 5

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 6

have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device.
  • Follow the instructions below.

Tutorial: How to perform a factory reset

Alcatel Pixi 3 (3.5) - Problem solving - WiFi and Bluetooth - Step 7

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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