You have selected

Apple iPad Air iOS 11 Apple iPad Air iOS 11

Switch device

Apple iPad Air iOS 11 Problem solving Applications

Apple iPad Air iOS 11
Apple iPad Air iOS 11 - Problem solving - Applications - Step 1

Need help setting up your account for App Store?

  • Follow the instructions below.

Tutorial: Setting up the application store

Apple iPad Air iOS 11 - Problem solving - Applications - Step 2

Is your account locked, or did you lose your login details?

  • If you don’t remember your username or password, visit the account recovery page.

Link: Account recovery page

Apple iPad Air iOS 11 - Problem solving - Applications - Step 3

Username and password combination is incorrect?

  • If you keep seeing errors that your username and password don’t match, you may have 2-step verification enabled.

Link: About 2-step verification

Apple iPad Air iOS 11 - Problem solving - Applications - Step 4

Need help on how to use App Store?

  • To know how App Store works and where to find the right apps, please see the instructions below.

Tutorial: How to use the application store

Apple iPad Air iOS 11 - Problem solving - Applications - Step 5

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Apple iPad Air will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Apple iPad Air iOS 11 - Problem solving - Applications - Step 6

Need more memory space for apps?

  • You can either move apps to another memory location (like a memory card if you have one), or make space available by uninstalling one or more apps.
  • Follow the instructions below.

Tutorial: How to uninstall an app

Apple iPad Air iOS 11 - Problem solving - Applications - Step 7

Did you check for app updates?

  • If you have issues with a specific app, we recommend you check for app updates.
  • Follow the instructions below.

Tutorial: How to check for app updates

Apple iPad Air iOS 11 - Problem solving - Applications - Step 8

Have issues with a specific app, or an in-app purchase?

  • To give feedback or get more help on an app, contact its developer.
  • To do this, open App Store, find the app in question and scroll down to the Developer section. Here you’ll find their contact details.
Apple iPad Air iOS 11 - Problem solving - Applications - Step 9

Do you require a refund?

  • Many Android apps are free, but some have to be paid for. Additional content or services can also be purchased.
  • If you’re unsatisfied with your purchase and want a refund, contact Apple.

Link: Contact Apple

Apple iPad Air iOS 11 - Problem solving - Applications - Step 10

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Apple iPad Air iOS 11 - Problem solving - Applications - Step 11

Have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
  • Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

Apple iPad Air iOS 11 - Problem solving - Applications - Step 12

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
Back Step 1 of 12 Next