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Apple iPhone 5s Problem solving Applications

Apple iPhone 5s
Apple iPhone 5s - Problem solving - Applications - Step 1

Need help setting up your account for App Store?

  • Follow the instructions below.

Tutorial: Setting up the application store

Apple iPhone 5s - Problem solving - Applications - Step 2

Is your account locked, or did you lose your login details?

  • If you don’t remember your username or password, visit the account recovery page.

Link: Account recovery page

Apple iPhone 5s - Problem solving - Applications - Step 3

Username and password combination is incorrect?

  • If you keep seeing errors that your username and password don’t match, you may have 2-step verification enabled.

Link: About 2-step verification

Apple iPhone 5s - Problem solving - Applications - Step 4

Need help on how to use App Store?

  • To know how App Store works and where to find the right apps, please see the instructions below.

Tutorial: How to use the application store

Apple iPhone 5s - Problem solving - Applications - Step 5

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your iPhone 5S will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Apple iPhone 5s - Problem solving - Applications - Step 6

Need more memory space for apps?

  • You can either move apps to another memory location (like a memory card if you have one), or make space available by uninstalling one or more apps.
  • Follow the instructions below.

Tutorial: How to uninstall an app

Apple iPhone 5s - Problem solving - Applications - Step 7

Did you check for app updates?

  • If you have issues with a specific app, we recommend you check for app updates.
  • Follow the instructions below.

Tutorial: How to check for app updates

Apple iPhone 5s - Problem solving - Applications - Step 8

Have issues with a specific app, or an in-app purchase?

  • To give feedback or get more help on an app, contact its developer.
  • To do this, open App Store, find the app in question and scroll down to the Developer section. Here you’ll find their contact details.
Apple iPhone 5s - Problem solving - Applications - Step 9

Do you require a refund?

  • Many Android apps are free, but some have to be paid for. Additional content or services can also be purchased.
  • If you’re unsatisfied with your purchase and want a refund, contact Apple.

Link: Contact Apple

Apple iPhone 5s - Problem solving - Applications - Step 10

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Apple iPhone 5s - Problem solving - Applications - Step 11

Have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
  • Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

Apple iPhone 5s - Problem solving - Applications - Step 12

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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