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Apple iPhone 5s Problem solving E-mail and messaging

Apple iPhone 5s
Apple iPhone 5s - Problem solving - E-mail and messaging - Step 1

Need help configuring your e-mail account on your device?

  • Follow the instructions below.

Tutorial: E-mail manual configuration

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 2

Need help setting up your device for MMS messaging?

  • You’ll need to configure the APN settings for MMS. Follow the instructions below.

Tutorial: MMS manual configuration

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 3

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your iPhone 5S will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 4

Have you checked your mobile internet connection?

  • If there are problems with mobile internet, that might be the reason behind issues with other services, such as e-mail.
  • Open your mobile browser and check for example http://salt.ch
  • If this fails, follow the instructions below on setting up your mobile internet correctly.

Tutorial: Internet manual configuration

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 5

Did you check your e-mail settings?

  • If you experience error reports using e-mail, please follow the instructions below on correctly setting up your e-mail account.

Tutorial: E-mail manual configuration

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 6

What if mobile internet works and settings are correct?

  • If your mobile internet connection works, and you have followed the instructions on setting up your e-mail account, but you’re still getting error reports, it might be to do with your e-mail provider’s service.
  • If so, we suggest to get in touch with your e-mail provider for more detailed support.
Apple iPhone 5s - Problem solving - E-mail and messaging - Step 7

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 8

Have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
  • Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

Apple iPhone 5s - Problem solving - E-mail and messaging - Step 9

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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