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Apple iPhone 6 Plus - iOS 11 Problem solving Applications
h3. Need help setting up your account for App Store?
* Follow the instructions below.
Tutorial: Setting up the application store
h3. Is your account locked, or did you lose your login details?
* If you don't remember your username or password, visit the account recovery page.
Link: Account recovery page
h3. Username and password combination is incorrect?
* If you keep seeing errors that your username and password don’t match, you may have 2-step verification enabled.
Link: About 2-step verification
h3. Need help on how to use App Store?
* To know how App Store works and where to find the right apps, please see the instructions below.
Tutorial: How to use the application store
h3. Have you tried a soft reset?
* Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Apple iPhone 6 Plus will be rebooted.
* Follow the instructions below.
Tutorial: How to perform a soft reset
h3. Need more memory space for apps?
* You can either move apps to another memory location (like a memory card if you have one), or make space available by uninstalling one or more apps.
* Follow the instructions below.
Tutorial: How to uninstall an app
h3. Did you check for app updates?
* If you have issues with a specific app, we recommend you check for app updates.
* Follow the instructions below.
Tutorial: How to check for app updates
h3. Have issues with a specific app, or an in-app purchase?
* To give feedback or get more help on an app, contact its developer.
* To do this, open *App Store*, find the app in question and scroll down to the *Developer* section. Here you’ll find their contact details.
h3. Do you require a refund?
* Many Android apps are free, but some have to be paid for. Additional content or services can also be purchased.
* If you’re unsatisfied with your purchase and want a refund, contact Apple.
Link: Contact Apple
h3. Have you installed the latest software update?
* Your problem may have been fixed in a software update. Check if there is a new version of your software available.
Tutorial: How to update the device software
h3. Have you performed a factory reset?
* If the previous steps have not fixed the issue, try a factory reset.
* *Be careful:* a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
* Follow the instructions below.
Tutorial: How to perform a factory reset
h3. None of the above solved my problem.
* We recommend you try and click on one of the options below.
* You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
Salt Store
Repair
Google