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Apple iPhone XS - iOS 13 Problem solving Touchscreen and buttons
h3. Zero response when touching the screen and/or keys?
* Your device is possibly suffering from a hardware failure.
* But before you submit your device for repair, please do check the following options for resolving this issue, to rule out other options.
h3. Have you tried a soft reset?
* Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Apple iPhone XS will be rebooted.
* Follow the instructions below.
Tutorial: How to perform a soft reset
h3. Have you installed the latest software update?
* Your problem may have been fixed in a software update. Check if there is a new version of your software available.
Tutorial: How to update the device software
h3. Have you performed a factory reset?
* If the previous steps have not fixed the issue, try a factory reset.
* *Be careful:* a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
* Follow the instructions below.
Tutorial: How to perform a factory reset
h3. None of the above solved my problem.
* We recommend you try and click on one of the options below.
* You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
Salt Store
Repair
Google