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Huawei P20 Pro Mobile phone How to perform a soft reset

Huawei P20 Pro
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Huawei P20 Pro to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Huawei P20 Pro.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Huawei P20 Pro, press and hold the power button on the side of the Huawei P20 Pro until the screen turns off.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 3
  • The Huawei P20 Pro will automatically reboot.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code of SIM card 1 and choose OK.
  • If this screen does not appear, go to the next step.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, enter the PIN code of SIM card 2 and choose OK.
  • If this screen does not appear, go to the next step.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 6
  • If this screen appears, swipe your finger over the screen to unlock it.
  • If this screen does not appear, go to the next step.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 7
  • The Huawei P20 Pro has been rebooted.
Huawei P20 Pro - Mobile phone - How to perform a soft reset - Step 8
  • To completely restore the original settings and clear all data from your Huawei P20 Pro, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Huawei P20 Pro.
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