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Huawei Y5 Problem solving Touchscreen and buttons

Huawei Y5
Huawei Y5 - Problem solving - Touchscreen and buttons - Step 1

Zero response when touching the screen and/or keys?

  • Your device is possibly suffering from a hardware failure.
  • But before you submit your device for repair, please do check the following options for resolving this issue, to rule out other options.
Huawei Y5 - Problem solving - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Huawei Y5 off, reboot it and check whether the problem has been solved.
Huawei Y5 - Problem solving - Touchscreen and buttons - Step 3

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Huawei Y5 - Problem solving - Touchscreen and buttons - Step 4

Have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
  • Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

Huawei Y5 - Problem solving - Touchscreen and buttons - Step 5

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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