You have selected

Huawei Y7 (2018) Huawei Y7 (2018)

Switch device

Huawei Y7 (2018) Problem solving Calls and contacts

Huawei Y7 (2018)
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 1
h3. Issues regarding making and/or receiving calls? * If you have issues with making or receiving calls, you might be suffering from bad network coverage. This is most likely as a result of your location, for example a garage or concrete building. See whether a change of location helps. * If a change of location doesn't help, check the network coverage in your area. Link: Network coverage map
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 2
h3. Do you want to change the order in which your contacts are displayed? * You can sort by first name (default setting) or last name. You can change this manually via *Contacts* > *Settings* > *Contacts* > *Sort by*
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 3
h3. Have you tried a soft reset? * Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Y7 (2018) will be rebooted. * Follow the instructions below. Tutorial: How to perform a soft reset
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 4
h3. Issues regarding network reception? * If your device fails to connect with the Salt network, we recommend you try to connect manually. * Note: your device should automatically connect to the Salt network. If manual mode works, but automatic doesn’t, contact customer service. Tutorial: Manual network selection
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 5
h3. Have you installed the latest software update? * Your problem may have been fixed in a software update. Check if there is a new version of your software available. Tutorial: How to update the device software
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 6
h3. Have you performed a factory reset? * If the previous steps have not fixed the issue, try a factory reset. * *Be careful:* a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this. * Follow the instructions below. Tutorial: How to make a backup Tutorial: How to perform a factory reset
Huawei Y7 (2018) - Problem solving - Calls and contacts - Step 7
h3. None of the above solved my problem. * We recommend you try and click on one of the options below. * You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link. Salt Store Repair Google
Back Step 1 of 7 Next