You have selected

Samsung Galaxy Note 8 Samsung Galaxy Note 8

Switch device

Samsung Galaxy Note 8 Mobile phone How to perform a soft reset

Samsung Galaxy Note 8
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Samsung Galaxy Note 8 to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Samsung Galaxy Note 8.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Samsung Galaxy Note 8, press and hold the power button and the volume down button on the side of the Samsung Galaxy Note 8 until the screen turns off.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 3
  • The Samsung Galaxy Note 8 will automatically reboot.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code and choose OK.
  • If this screen does not appear, go to the next step.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, swipe your finger over the screen to unlock it.
  • If this screen does not appear, go to the next step.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 6
  • The Samsung Galaxy Note 8 has been rebooted.
Samsung Galaxy Note 8 - Mobile phone - How to perform a soft reset - Step 7
  • To completely restore the original settings and clear all data from your Samsung Galaxy Note 8, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Samsung Galaxy Note 8.
Back Step 1 of 7 Next