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Samsung Galaxy Note9 - Android Pie Mobile phone How to perform a soft reset

Samsung Galaxy Note9 - Android Pie
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Samsung Galaxy Note9 to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Samsung Galaxy Note9.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Samsung Galaxy Note9, press and hold the power button and the volume down button on the side of the Samsung Galaxy Note9 until the screen turns off.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 3
  • The Samsung Galaxy Note9 will automatically reboot.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code and choose OK.
  • If this screen does not appear, go to the next step.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, swipe your finger over the screen to unlock it.
  • If this screen does not appear, go to the next step.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 6
  • The Samsung Galaxy Note9 has been rebooted.
Samsung Galaxy Note9 - Android Pie - Mobile phone - How to perform a soft reset - Step 7
  • To completely restore the original settings and clear all data from your Samsung Galaxy Note9, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Samsung Galaxy Note9.
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