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Samsung Galaxy S7 Edge - Android N Problem solving Device frozen and crashes

Samsung Galaxy S7 Edge - Android N
Samsung Galaxy S7 Edge - Android N - Problem solving - Device frozen and crashes - Step 1

Problems unlocking your Android device?

  • If you’ve made too many pattern attempts or forgotten your PIN or password, you can try other methods to unlock your Android device. See below for options and instructions.

Link: Unlocking your Android device

Samsung Galaxy S7 Edge - Android N - Problem solving - Device frozen and crashes - Step 2

Have you tried a soft reset?

  • Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Samsung Galaxy S7 Edge will be rebooted.
  • Follow the instructions below.

Tutorial: How to perform a soft reset

Samsung Galaxy S7 Edge - Android N - Problem solving - Device frozen and crashes - Step 3

Have you installed the latest software update?

  • Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Samsung Galaxy S7 Edge - Android N - Problem solving - Device frozen and crashes - Step 4

Have you performed a factory reset?

  • If the previous steps have not fixed the issue, try a factory reset.
  • Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
  • Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

Samsung Galaxy S7 Edge - Android N - Problem solving - Device frozen and crashes - Step 5

None of the above solved my problem.

  • We recommend you try and click on one of the options below.
  • You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
    Salt Store
    Repair
    Google
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