You have selected

Samsung Galaxy S8 - Android Oreo Samsung Galaxy S8 - Android Oreo

Switch device

Samsung Galaxy S8 - Android Oreo Mobile phone How to perform a soft reset

Samsung Galaxy S8 - Android Oreo
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Samsung Galaxy S8 to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Samsung Galaxy S8.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Samsung Galaxy S8, press and hold the power button and the volume down button on the side of the Samsung Galaxy S8 until the screen turns off.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 3
  • The Samsung Galaxy S8 will automatically reboot.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code and choose OK.
  • If this screen does not appear, go to the next step.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, swipe your finger over the screen to unlock it.
  • If this screen does not appear, go to the next step.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 6
  • The Samsung Galaxy S8 has been rebooted.
Samsung Galaxy S8 - Android Oreo - Mobile phone - How to perform a soft reset - Step 7
  • To completely restore the original settings and clear all data from your Samsung Galaxy S8, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Samsung Galaxy S8.
Back Step 1 of 7 Next