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Samsung Galaxy S9 Problem solving Device frozen and crashes

Samsung Galaxy S9
Samsung Galaxy S9 - Problem solving - Device frozen and crashes - Step 1
h3. Problems unlocking your Android device? * If you’ve made too many pattern attempts or forgotten your PIN or password, you can try other methods to unlock your Android device. See below for options and instructions. Link: Unlocking your Android device
Samsung Galaxy S9 - Problem solving - Device frozen and crashes - Step 2
h3. Have you tried a soft reset? * Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Samsung Galaxy S9 will be rebooted. * Follow the instructions below. Tutorial: How to perform a soft reset
Samsung Galaxy S9 - Problem solving - Device frozen and crashes - Step 3
h3. Have you installed the latest software update? * Your problem may have been fixed in a software update. Check if there is a new version of your software available. Tutorial: How to update the device software
Samsung Galaxy S9 - Problem solving - Device frozen and crashes - Step 4
h3. Have you performed a factory reset? * If the previous steps have not fixed the issue, try a factory reset. * *Be careful:* a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this. * Follow the instructions below. Tutorial: How to make a backup Tutorial: How to perform a factory reset
Samsung Galaxy S9 - Problem solving - Device frozen and crashes - Step 5
h3. None of the above solved my problem. * We recommend you try and click on one of the options below. * You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link. Salt Store Repair Google
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