You have selected

Switch device

Samsung Galaxy Tab 3 8-0 LTE Problem solving E-mail and messaging

Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 1
h3. Need help configuring your e-mail account on your device? * Follow the instructions below. Tutorial: E-mail manual configuration
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 2
h3. Need help setting up your device for MMS messaging? * You’ll need to configure the APN settings for MMS. Follow the instructions below. Tutorial: MMS manual configuration
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 3
h3. Have you tried a soft reset? * Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Samsung Galaxy Tab 3 will be rebooted. * Follow the instructions below. Tutorial: How to perform a soft reset
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 4
h3. Have you checked your mobile internet connection? * If there are problems with mobile internet, that might be the reason behind issues with other services, such as e-mail. * Open your mobile browser and check for example http://salt.ch * If this fails, follow the instructions below on setting up your mobile internet correctly. Tutorial: Internet manual configuration
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 5
h3. Did you check your e-mail settings? * If you experience error reports using e-mail, please follow the instructions below on correctly setting up your e-mail account. Tutorial: E-mail manual configuration
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 6
h3. What if mobile internet works and settings are correct? * If your mobile internet connection works, and you have followed the instructions on setting up your e-mail account, but you’re still getting error reports, it might be to do with your e-mail provider’s service. * If so, we suggest to get in touch with your e-mail provider for more detailed support.
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 7
h3. Have you installed the latest software update? * Your problem may have been fixed in a software update. Check if there is a new version of your software available. Tutorial: How to update the device software
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 8
h3. Have you performed a factory reset? * If the previous steps have not fixed the issue, try a factory reset. * *Be careful:* a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this. * Follow the instructions below. Tutorial: How to perform a factory reset
Samsung Galaxy Tab 3 8-0 LTE - Problem solving - E-mail and messaging - Step 9
h3. None of the above solved my problem. * We recommend you try and click on one of the options below. * You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link. Salt Store Repair Google
Back Step 1 of 9 Next