Samsung Galaxy Tab 3 8-0 LTE Problem solving E-mail and messaging

Need help configuring your e-mail account on your device?

• Follow the instructions below.

Tutorial: E-mail manual configuration

Need help setting up your device for MMS messaging?

• You’ll need to configure the APN settings for MMS. Follow the instructions below.

Tutorial: MMS manual configuration

Have you tried a soft reset?

• Many problems can be solved by performing a so-called ‘soft reset’. None of your data will be lost when you do this, but all active apps will be closed and your Samsung Galaxy Tab 3 will be rebooted.
• Follow the instructions below.

Tutorial: How to perform a soft reset

Have you checked your mobile internet connection?

• If there are problems with mobile internet, that might be the reason behind issues with other services, such as e-mail.
• Open your mobile browser and check for example http://salt.ch
• If this fails, follow the instructions below on setting up your mobile internet correctly.

Tutorial: Internet manual configuration

Did you check your e-mail settings?

• If you experience error reports using e-mail, please follow the instructions below on correctly setting up your e-mail account.

Tutorial: E-mail manual configuration

What if mobile internet works and settings are correct?

• If your mobile internet connection works, and you have followed the instructions on setting up your e-mail account, but you’re still getting error reports, it might be to do with your e-mail provider’s service.
• If so, we suggest to get in touch with your e-mail provider for more detailed support.

Have you installed the latest software update?

• Your problem may have been fixed in a software update. Check if there is a new version of your software available.

Tutorial: How to update the device software

Have you performed a factory reset?

• If the previous steps have not fixed the issue, try a factory reset.
• Be careful: a factory reset removes data such as photos and messages from your device. We highly recommend you backup before trying this.
• Follow the instructions below.

Tutorial: How to make a backup Tutorial: How to perform a factory reset

None of the above solved my problem.

• We recommend you try and click on one of the options below.
• You could for instance visit a Salt store or register your device for repair. Or try to search directly on Google by clicking on the Google link.
  Salt Store
  Repair
  Google