You have selected

Sony Xperia XA Sony Xperia XA

Switch device

Sony Xperia XA Mobile phone How to perform a soft reset

Sony Xperia XA
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Sony Xperia XA to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Sony Xperia XA.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Sony Xperia XA, press and hold the power button and the volume up button on the side of the Sony Xperia XA until the screen turns off.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 3
  • The Sony Xperia XA will automatically reboot.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code and choose the tick symbol.
  • If this screen does not appear, go to the next step.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, drag the lock symbol up to unlock it.
  • If this screen does not appear, go to the next step.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 6
  • The Sony Xperia XA has been rebooted.
Sony Xperia XA - Mobile phone - How to perform a soft reset - Step 7
  • To completely restore the original settings and clear all data from your Sony Xperia XA, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Sony Xperia XA.
Back Step 1 of 7 Next