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Sony Xperia Z2 Mobile phone How to perform a soft reset

Sony Xperia Z2
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Sony Xperia Z2 to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Sony Xperia Z2.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Sony Xperia Z2, press and hold the power button and the volume up button on the side of the Sony Xperia Z2 until the screen turns off.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 3
  • The Sony Xperia Z2 has been turned off.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 4
  • To turn on the Sony Xperia Z2, press and hold the power button on the side of the Sony Xperia Z2.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 5
  • If this screen appears, enter the PIN code and choose the enter key.
  • If this screen does not appear, go to the next step.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 6
  • The Sony Xperia Z2 has been rebooted.
Sony Xperia Z2 - Mobile phone - How to perform a soft reset - Step 7
  • To completely restore the original settings and clear all data from your Sony Xperia Z2, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Sony Xperia Z2.
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