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Sony Xperia Z5 Mobile phone How to perform a soft reset

Sony Xperia Z5
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 1
  • If you are experiencing an issue that causes your Sony Xperia Z5 to freeze, you can do a ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • Doing a soft reset will not delete any personal data, files or apps on your Sony Xperia Z5.
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 2
  • To reboot the Sony Xperia Z5, press and hold the power button and the volume up button on the side of the Sony Xperia Z5 until the screen turns off.
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 3
  • The Sony Xperia Z5 will automatically reboot.
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 4
  • If this screen appears, enter the PIN code and choose the tick symbol.
  • If this screen does not appear, go to the next step.
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 5
  • The Sony Xperia Z5 has been rebooted.
Sony Xperia Z5 - Mobile phone - How to perform a soft reset - Step 6
  • To completely restore the original settings and clear all data from your Sony Xperia Z5, you can do a ‘factory reset’.
  • If a reset does not resolve your issue, you can also check for software updates for your Sony Xperia Z5.
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